Charlotte Tilbury The Beautyverse Palette | 9-Pan Eyeshadow Party Palette

Optimized Shipping Policy for Bloom In Luxe

Our Shipping Commitment
We ensure a seamless and reliable delivery experience for your luxury beauty purchases. Below are the details of our process, timelines, and guarantees.

1. Order Processing
Your order enters our processing queue once payment is confirmed. We diligently prepare your package for dispatch within 24–48 hours (excluding weekends and holidays).

2. Shipping Methods & Carriers
We partner with trusted global carriers to deliver your orders securely. The available shipping options and costs are calculated at checkout based on your destination and package details.

3. Shipping Costs

· Standard Shipping: A flat fee of $5.99 USD applies to orders under $60 USD.
· Free Standard Shipping: Enjoy complimentary shipping on all orders of $60 USD or more.

4. Delivery Timelines

· Standard Shipping: 8–12 business days after dispatch.
· Please note that these are estimates. Customs clearance, local postal delays, or unforeseen events may occasionally extend delivery times.

5. Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number. You may use this to monitor your package’s journey. Please allow up to 48 hours for tracking information to activate in the carrier’s system.

6. Shipping Address Accuracy
You are responsible for providing a complete and correct shipping address at checkout. We are not liable for delays, returns, or lost packages resulting from inaccurate address information.

7. Lost or Delayed Packages
Although rare, if your package is significantly delayed or appears lost in transit, please contact our Customer Care team within 30 days of dispatch. We will initiate a trace with the carrier and resolve the issue promptly—which may include a replacement or refund.

8. International Orders
We ship worldwide. Customers are responsible for any applicable customs duties, taxes, or import fees, which are not included in the order total or shipping cost.

Our Return & Exchange Promise
At Bloom In Luxe, your satisfaction is paramount. We stand behind the quality of our curated products. If an item does not meet your expectations, our straightforward policy is designed to make things right.

1. Return & Exchange Window
You have 30 days from the date of delivery to initiate a return or exchange request. Unfortunately, we cannot process requests received after this period.

2. Condition Requirements
To qualify for a refund or exchange, items must be:

· Unused, unopened, and in original condition.
· Returned in their original, undamaged packaging with all tags, seals, and accessories.

3. Non-Returnable Items
For health, safety, and customization reasons, the following cannot be returned:

· Opened or used skincare/cosmetic products (unless defective)
· Personalised items
· Gift cards
· Items marked “Final Sale”

4. Simple 3-Step Return Process

1. Contact Us: Email our Customer Care team within 30 days of delivery with your order number and reason for return.
2. Get Approval & Instructions: We will review your request and, if approved, provide a Return Authorization (RA) number and a prepaid return label (if applicable).
3. Ship It Back: Securely package the item with the RA number visible. Drop it off with the designated carrier.

5. Return Shipping & Fees

· Customer-Paid Returns: Standard return shipping is the customer's responsibility, unless the return is due to our error (wrong or defective item).
· Prepaid Label Option: For convenience, we may deduct a flat return shipping fee from your refund upon request to provide a prepaid label.
· Free Returns for Defective/Wrong Items: We cover all costs if we made a mistake.

6. Inspection & Refunds

· Inspection: All returns are inspected upon arrival. Refunds are issued only for items meeting our condition policy.
· Refund Method & Timing: Refunds are issued to the original payment method within 5-10 business days after we approve the return. Your bank may require additional time to process.
· What’s Refunded: The full item price is refunded. Original shipping charges are non-refundable unless the return is due to our error.

7. Exchanges
For a different item or size, we recommend:

1. Initiating a return for the original item as per the process above.
2. Placing a new order for the desired item to ensure the fastest receipt of your new selection.

8. Damaged or Defective Items
Received a damaged or incorrect item? Please contact us within 48 hours of delivery with photos. We will swiftly arrange a prepaid return and replacement or refund at no cost to you.

9. Questions?
Our Customer Care team is here to help. Please contact us with your order details for the most efficient assistance.